Tineco Canada Shipping Policy

We ship to addresses in Canada. Standard Shipping is free.

Processing and transit

Orders are normally processed within 1–2 business days. After shipment, standard transit normally takes 4–6 business days. Weekends and Canadian statutory holidays are not business days. These time frames are estimates, not guaranteed delivery dates.

Tracking

When tracking is available, it is sent to the email address used for the order after shipment.

Address changes

If an address is incorrect, contact us as soon as possible. We will try to update it before shipment, but changes cannot be guaranteed after an order has shipped.

Delays, loss, damage, or misdelivery

If tracking is delayed, the parcel appears lost, the package arrives damaged, or delivery information is incorrect, contact us with the order number and relevant photographs or tracking details. We will review the issue with the carrier and explain the next step.

Contact

Email: Support@TinecoCleaner.com
Phone: (902) 369-2368
Mailing address: 42 2 St Se, Medicine Hat, Alberta, T1A 0B7, Canada