Tineco Frequently Asked Questions
How long does shipping take?
Orders normally require 1–2 business days for processing. Standard transit after shipment normally takes 4–6 business days within Canada. Weekends and Canadian statutory holidays are excluded.
How do I track an order?
When tracking is available, it is sent to the order email after shipment.
Can I change or cancel an order?
Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed.
How do returns work?
Eligible unused items in original condition and packaging may be requested for return within 30 days after delivery. Contact us first with the order number.
When will I receive a refund?
After an eligible return is received and approved, the refund is issued to the original payment method within 10 business days. The bank or payment provider may need additional posting time.
What if an item is damaged, incomplete, or incorrect?
Contact us promptly with the order details and clear photographs so we can review the issue.
Which payment methods can I use?
The payment methods available for your order are shown at checkout. Orders are processed in CAD through secure checkout.
How can I contact you?
Email: Support@TinecoCleaner.com
Phone: (902) 369-2368
Mailing address: 42 2 St Se, Medicine Hat, Alberta, T1A 0B7, Canada