Privacy Policy

Tineco Privacy Policy

This policy explains how we handle personal information for customers and visitors in Canada.

Information we collect

We may collect contact and account details, billing and delivery information, order history, customer-service communications, device and browser data, IP address, cookie and analytics information, marketing preferences, and fraud-prevention information. Payment details are processed through secure payment providers; we do not receive or store a customer's complete card number.

How we use information

We use personal information to operate the site; process payment, orders, delivery, returns, and customer support; maintain security; prevent fraud; comply with law; analyze site performance; and provide marketing where consent or another lawful basis permits.

Cookies, analytics, and advertising

Cookies and similar technologies help keep the site working, remember choices, measure performance, and support relevant advertising. Browser controls and any consent tools shown on the site can be used to manage available choices.

Service providers

Shopify hosts the store. We may provide necessary information to payment processors, shipping carriers, analytics and advertising providers, fraud-prevention services, professional advisers, and other vendors that support store operations. These providers process information for defined purposes and may operate in other jurisdictions.

Retention and security

We keep information only as long as reasonably necessary for the purposes described, including legal, accounting, dispute, and security needs. We use administrative, technical, and organizational safeguards, but no system is completely secure.

Your Canadian privacy rights

Subject to PIPEDA and applicable provincial privacy laws, you may request access to or correction of personal information, ask questions about our practices, or withdraw consent where consent is the basis for processing. Withdrawal does not affect processing already completed and may limit services that require the information. You may also complain to the Office of the Privacy Commissioner of Canada or the applicable provincial regulator.