Tineco Refund Policy

This policy applies to orders delivered in Canada.

30-day returns

You may request a return within 30 days after delivery. The item must be unused, in its original condition, and returned with its original packaging. Please provide the order number or other proof of purchase.

Starting a return

Contact us before sending an item back. For an eligible return, Tineco will provide return instructions and a prepaid return label or another merchant-paid return method. Items sent without prior authorization may not be accepted.

Damaged, incomplete, or incorrect orders

Contact us promptly and include the order details and clear photographs so we can review the issue and arrange an appropriate solution.

Refunds

After the return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may need additional time to post the credit.

Order changes and cancellations

Contact us as soon as possible before shipment. We will try to help, but a change or cancellation cannot be guaranteed once processing has started or the order has shipped.

Contact

Email: Support@TinecoCleaner.com
Phone: (902) 369-2368
Mailing address: 42 2 St Se, Medicine Hat, Alberta, T1A 0B7, Canada